Associate – Student Success

Role Overview - We're looking for a Associate – Student Success to handle learner queries via voice calls. The role requires strong communication, problem-solving, and teamwork skills. Experience with ticketing platforms like Freshdesk and Salesforce is preferred. The ideal candidate will focus on customer satisfaction and meeting targets in a fast-paced environment. Key Responsibilities (KRAs) Handle inbound and outbound email and voice support for learners. Ensure a customer-centric, empathet…