Program Support Assistant (Ambassador)

The incumbent serves as an Experience Assistant (Ambassador) for the Tennessee Valley Healthcare System (TVHS) Veteran Experience Office (VEO) and Ambassador Service with primary duties and responsibilities supporting the VEO and Ambassador Program Service Chief. The position is located within VEO and Ambassador Service under the Deputy Director for TVHS.

**Qualifications:**
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/24/2026. You may qualify based on your experience and/or education as described below: GS-5 GENERAL EXPERIENCE REQUIREMENT: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Answering phones and responding to customer inquiries. Providing clerical and/or administration support in a office or hospital. Transporting and escorting patients in a hospital or clinic setting. Lifting patients. Preferred Experience: 1-2 years of customer service experience and conflict resolution or de-escalation training. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates, AND hours worked per week. OR EDUCATION: Successfully completed four (4) years education above high school. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION of GENERAL EXPERIENCE and EDUCATION: For GS-4 level positions, equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.