LEAD HOTEL CUSTOMER SERVICE AGENT NF-02

Serves as a Lead customer service agent at a lodging property having in excess of 399 rooms. Shades of Green Resort® Located at Lake Buena Vista on Walt Disney World® property

**Qualifications:**
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision. Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties Must have and maintain a personal appearance of being neatly dressed and groomed. A uniform is provided. Must have a friendly, courteous attitude around guests and coworkers and be knowledgeable and able to provide information on the local area and points of interest. Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.