AVP, Lending Services - HSBC

We are currently seeking a high calibre professional to join our team as an AVP, Lending Services. Ensure day to day processing is achieved within SLAs and KPIs Initiate continuous improvements across all key areas of operations management, people, processes and systems Build, maintain then enhance the operations culture/operational excellence of the department To deliver high standard of customer service delivery Ensure that feedbacks, complaints and enquiries from internal customers are promp…