Cybersecurity Operation and Service Delivery Lead

Responsibilities Lead and be accountable for the end-to-end operational management and end user support of a Secure Service Edge solution located at customer sites, ensuring operational tasks are executed and user reported issues are rectified in accordance with the contractual commitments, established operational SLA, policies, procedures and processes Function as the single point-of-contact in all operation-related matters to the Customer Oversee and coach a small team of operations engineers…