Key Account/Customer Success Manager

<p>About Remi Health</p>
<p>Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.</p>
<p>Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration.</p>
<p>We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners.</p>
<h2>Tasks</h2>
<p>The Role</p>
<p>We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health</p>
<p>In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment.</p>
<p>You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales</p>
<p>What you’ll do</p>
<ul>
<li>Own: Partner onboarding &#x26; go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality).</li>
<li>Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup.</li>
<li>Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs.</li>
<li>Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.</li>
</ul>
<h2>Requirements</h2>
<p>What we are looking for</p>
<ul>
<li>Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes</li>
<li>Strong execution: you can scope, prioritize, and deliver without heavy process</li>
<li>Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment</li>
<li>High bar for quality where it matters: patients, compliance, trust, reliability</li>
<li>Strong written + verbal communication in German &#x26; English</li>
<li>Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)</li>
</ul>
<p>Nice to have</p>
<ul>
<li>Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations</li>
<li>Experience scaling B2B products/integrations, workflows, or partner programs</li>
<li>Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code)</li>
</ul>
<h2>Benefits</h2>
<p>Why you’ll love working here</p>
<ul>
<li>Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics</li>
<li>Infrastructure problems: you’ll build systems that scale — not one-off projects</li>
<li>High ownership: you’ll have autonomy, direct feedback loops, and fast decisions</li>
<li>Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat</li>
<li>Berlin base: Ku'damm office with hybrid working</li>
</ul>
<p>Compensation &#x26; benefits</p>
<ul>
<li>Competitive salary (based on level and experience)</li>
<li>Optional: equity/VSOP if offered</li>
<li>Flexible working hours</li>
<li>Equipment budget</li>
<li>Team events / offsites</li>
</ul>
<p>Our hiring process</p>
<p>We run a clear, structured process so you always know what’s next:</p>
<ol>
<li>15-min founder call (department founder)</li>
<li>Deepdive interview in person (1 Founder + department lead)</li>
<li>Case study (task/presentation/spreadsheet depending on role)</li>
<li>Team loop (in person)</li>
</ol>
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